Account & Registration

Folder for adding Your account articles

Do I need an account to use the app?
Yes you do, that way your data is kept safe and sound. It’s simple to create an account within the app itself. Please setup your account by following these ...
Fri, 8 May, 2020 at 10:36 AM
How do I create an account?
Please follow the instructions below: 1. Download and install the app from either the Google Play Store or Apple App Store. After opening the ...
Thu, 8 Jul, 2021 at 11:49 AM
Changing account details
Update your account details like name, email address, phone number or address, anytime by following these steps: Select account details from the menu b...
Tue, 12 May, 2020 at 6:37 PM
Can I reset my account?
Accounts cannot be reset currently, but you can request that your account be deleted.  You can create a new account with another email address. Plea...
Mon, 18 May, 2020 at 9:26 AM
Can I share my account with others, such as family members?
The app experience is personalised based on how you use it. To get the best experience out of the app, we recommend that you create and maintain your own ac...
Wed, 6 May, 2020 at 1:39 PM
Can multiple accounts be used on the same device?
Yes, multiple accounts can be used on the same device. In this scenario, we recommend that users disable the option to keep accounts logged in.
Wed, 6 May, 2020 at 1:40 PM
I can’t log in
Please try logging in with the email address that you created your account with, and your password.  If you can't log in please follow these steps ...
Tue, 10 Nov, 2020 at 11:00 AM
I forgot my email
Please contact our Customer Service team.
Wed, 6 May, 2020 at 2:18 PM
I forgot my password, or I want to change my password
Please follow the instructions below.  1. In the app, click on the ‘Forgot your password?’ link.  2. Enter your email address and click on the ‘Re...
Thu, 8 Jul, 2021 at 12:00 PM